FAQ
Find answers to your most common questions about Zenful Paws' products, shipping, returns, and more in our comprehensive FAQ section.
General
What types of products does Zenful Paws offer?
Zenful Paws specializes in pet wellness products, including anxiety relief solutions, grooming essentials, interactive toys, and more.
Are Zenful Paws products safe for all pets?
Yes, we prioritize safety. Our products are carefully selected and vetted to ensure they meet high-quality standards for pet health and well-being.
How can I contact Zenful Paws if I have questions about products or my order?
You can reach our customer service team via our Contact Us page on the website.
Does Zenful Paws offer discounts or promotions?
Yes, we occasionally offer promotions and discounts. Sign up for our newsletter to stay updated on the latest offers.
Shipping
Where does Zenful Paws ship to?
We currently ship within the United States, Canada, United Kingdom, Australia, EU and New Zealand.
How much does shipping cost?
Orders over $50 qualify for free shipping. For orders under $50, standard shipping is $4.99 within specified countries.
How long will it take to receive my order?
Delivery times vary. Standard shipping typically takes 7-10 business days.
Do you provide tracking information for orders?
Yes, we email a tracking number once your order is shipped. You can use this to monitor your package's journey.
Returns
What is Zenful Paws' return policy?
We offer a 14-day return policy. If you're not satisfied with your purchase, contact us for a return authorization and instructions.
Are there any items that cannot be returned?
For health and safety reasons, we cannot accept returns on opened or used grooming products or food items.
How do I initiate a return?
Please contact us via support@zenfulpaws.com within 14 days of receiving your order for return instructions. We'll guide you through the process.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective product.